Ecphasis infotech is BPO delivering strategic Business Process Outsourcing Services (BPO services)Company in Chennai and solutions improving service levels, cost reduction, helps in integration bringing an integrated approach towards your business functions.We have team of highly qualified young professionals, our team believes in pushing the limits while exploring, innovating and creating.
Ecphasis offers 24/7 technical support for its customers and computer hardware and software, Internet infrastructure, Manufacturing companies. These include installation, product support, up & running support, troubleshooting, usage support. Our services will help you to regain control over your user support and give you the freedom to focus on your IT issues. our relationship management guarantees a flexible contract, help desk service, level management that exceeds today’s best industres practices.
The main theme of the BPO is it can increase the company’s flexibility. Due to the technological advances and changes in the industry ( Specifically the move to more service-based rather than product- based contracts), an Organization who choose to outsource their back office increasingly look for time flexibility and direct quality control. Business process outsource enhances the flexibility of an organization in different ways. This can help a company to become more flexible by transforming fixed into variable costs.
BPO allows you to focus on your core services while we at Ecphasis Infotech take care of your back office functions. Enabling organizations to enhance their performance and improve efficiency is our goal.
A variable cost structure helps a company responding to changes in required capacity and does not require a company to invest in assets, thereby making company more flexible. Outsourcing may provide a firm with increased flexibility in its resource management and may reduce response times to major environment al changes. BPO contributes to a company ‘s flexibility is that able to focus on its Core competencies , without being burdened by the demands of bureaucratic restraint And can invest more time more time and energy in building the firm’s core business . BPO increases organizational flexibility is by increasing the speed of business processes.
WCustomer service Support is to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a regular basis. Examples of this include customers calling to check on their order status, information on products and services, verify account status, reservation status etc.
With our wide experience in various dimensions in the industry, we offer couple of Non voice services. We have been contributing ample of projects in data entry, data processing and data conversion. The journey continues for success and better goals..
We provide a wide range of Revenue Cycle Management (RCM) services to Providers and Hospitals.. Our goal is to help our client maximize reimbursement and reduce expenses. Our services include, Patient Registration, Medical Coding, Charge Entry, Payment Posting, Denial Management and Accounts Receivable (AR) Follow-Up.
Our Services offers a comprehensive Revenue Cycle Management solution, an end-to-end, technology-based solution to enhance and integrate with your current Revenue Cycle Management process by normalizing workflow .
We open new departments in EcphasisInfotech periodically. It gives our clients a unique possibility to decide what kind of consulting and supportive services they need. Moreover, with time we plan to open new departments and offices in other countries.